IT Data Storage Maintenance

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Servicedek delivers OEM-class global enterprise data centre maintenance.

Servicedek support includes equipment declared EOL or EOSL by OEMs.

We spare individually per contract, partnering with us gives clients access to a worldwide inventory of spare parts via our network of forward stocking locations, ensuring access to the components required, in the locations required in the timeframe required.

We also offer on site hot spares utilising our secure spares boxes.

Utilising Servicedek IT Server Maintenance results in a substantial decrease in support costs – up to 80% on OEM similar contracts, whilst offering the added benefit of an enhanced ROI on hardware investments by extending functioning lifecycles via a single point of contact.

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Data Storage maintenance supported OEMs

EMC Disk: Symmetrix (DMX and VMAX), VNX, Celerra, Clariion (AX and CX), Isilon, Data Domain.

Hitachi Disk: VSP, USPV, USP, Lightning, AMS 1000/2000, Thunder, HNAS, HP XP, Sun 9XX0

HDS modular Storage: Thunder series, AMS 1000 series and AMS 2000 series.

HDS Unified Storage: HUS series

HDS NAS Storage: HNAS 3100/3200 and HNAS 3080/3090

HDS Enterprise Storage: Lightning series, USP series, USPV series and VSP.

HDS/HP XP: XP10000, XP12000, XP20000, XP24000 and P9500.

FAS2X0-80XX, F8X-8X0, V-Series IBM N-Series

NetApp DS2246,NetApp FAS2020,NetApp FAS2040,NetApp FAS2040C,NetApp FAS2040C-

R5,NetApp FAS2050,NetApp FAS250,NetApp FAS270,NetApp FAS270C,NetApp FAS3020,NetApp

FAS3020-R5,NetApp FAS3020C,NetApp FAS3040,NetApp FAS3040C,NetApp FAS3050C,NetApp

FAS3070,NetApp FAS3070A,NetApp FAS3070C,NetApp FAS3140,NetApp FAS3140C,NetApp

FAS3160,NetApp FAS3160C,NetApp FAS3170,NetApp FAS3170C,NetApp FAS3210, Netapp

FAS3220,NetApp FAS3240,NetApp FAS3240A,NetApp FAS3240C,NetApp FAS3250,NetApp

FAS3270,NetApp FAS6030,NetApp FAS6240, NetApp V6XX0, NetApp 3XX0, NetApp StoreVault s550

StorEdge, SPARCstorage, Unified Storage, ZFS, NAS, RSM, AXX00, StorageTek, SL8500, L-Series, Powerhorn

Oracle/Sun Disk: Sun Storage D240,25xx,6xxx,J4xx / STK 25xx,5xxx,6xxx / StorEdge 3xxx,5xxx,6xxx,9xxx,Ax000,D1000,D2,S1,T3,T3+ / RSM 2000,A3000 / SSA 1xx,2xx / ZFS 7xxx series

Oracle/Sun Tape: STK T10000A,B,C,D / DLT 4700, Model 8/140,8/400 / L-Series (and STK) 8,9,20,25,40,60,100,140,180,280,500,700,1000,1400,1800,5500,6000,8500, 11000 / SL24,48,150,500,3000,8500 / C2,C4

Rebranded HDS: Sun StorageTek 9990 (Hitachi USP), Sun StorageTek 9990V(Hitachi USP-V), Sun 9985V (Hitachi USP-VM) Sun StorEdge 9985 (Hitachi NSC55), Sun StorEdge 9980, 9970, 9960, 9910

HP Disk: 3PAR, EVA, MSA, Proliant Storage, StoreEasy, Rebranded HDS XP10000, XP12000, XP20000, XP24000 and P9500.

HP Tape: EML, ESL, MSL, Surestore, StorageWorks, Optical Libraries

IBM Disk: XIV (Up to Gen3), DS Series, Storwize, FAStT, FlashSystem, N Series, SVC, TotalStorage, Enterprise Storage Server (Shark)

IBM Tape: TS Series, 34XX, 35XX, 39XX

Enterprise Disk Storage DS6800, DS8100, DS8300, DS8700, DS8800, DS8880, XIV Storage System (2810, 2812)

Mid-range Disk Systems DCS3700, DCS3860, DS3950, DS4100, DS4200, DS4300, DS4400, DS4500, DS4700, DS4800, DS5020, DS5100, DS5300, IBM Storwize V5000, IBM Storwize V7000 (2076), IBM Storwize V7000 Unified, IBM System Storage DCS9550, IBM System Storage DCS 9900

Entry-level Disk Systems DS3200, DS3300, DS3400, DS3500 (DS3512, DS3524), IBM Storwize V3500, IBM Storwize V3700

Fibre Array Storage Technology FAStT500 Storage Server

Storage Expansion Units DCS3700 Exp. Unit, DS400 EXP100 and EXP100 Express, DS4000 EXP420, DS4000 EXP700 FC EXP. Unit, DS4000 EXP710 and EXP710 Express, DS4000 EXP 810 Express, EXP 2500 (EXP2512, EXP 2524), EXP3000, EXP3500 (EXP3512, EXP3524), EXP3800 EXP Enclosure, EXP395, EXP5000, EXP5060, EXP520 EXP Enclosure

Network Attached Storage (NAS) N Series Storage Systems N3150 (2857-A15, A25), N3220 (2857-A12, A22), N3240 (2857-A14, A24), N3300 (2859-A10, A20), N3400 (2859-A11, A21), N3600 (2862-A10, A20), N3700 (2863-A10, A20), N5200 (2864-A10, A20, G10, G20), N5300 (2869-A10, A20, G10, G20), N5500 (2865-A10, A20, G10, G20), N5600 (2868-A10, A20, G10, G20), N6040 (2858-A10, A20), N6060 (2858-A12, A22), N6070 (2858-A11, A21), N6210 (2858-C10, C20), N6220 (2858-C15, C25, E15, E25), N6240 (2858-E11, C21, E21), N6250 (2858-E16, E26), N6270 (2858-E12, C22, E22), N7550T (2867-C20), N7600 (2866-A10, A20, G10, G20), N7700 (2866-A11, A21, G11, G21), N7800 (2867-A10, A20, G10, G20), N7900 (2867-A11, A21, G11, G21), N7950T (2867-E22)

N-Series Expansion Units EXN1000 SATA Exp. (2861-001), EXN2000 FC Exp. (2863-001), EXN3000 Storage Exp. (2857-003), EXN3200 Storage Exp. (2857-306), EXN3500 Storage Exp. (2857-006), EXN Storage Exp. (2863-004)

IBM Tape Storage System: TS2900 Tape Autoloader (3572), TS3100 and TS3200 Tape Libraries (3573-L2U, L4U),TS3310 Tape Library (3576), TS3400 Tape Library (3577), TS3500 Tape Library (3584), TS4300 Tape Library, TS4500 Tape Library (3584)

IBM Tape Drives: 3580 Tape Drive, 3592 Enterprise Tape System, 3592 Tape Drive, 7206 Tape Drive, TS1070 Tape Drive, TS1120 (3592-E05), TS1130 (3592-E06, EU6), TS1140 (3592-E07), TS1150 (3592-E08, EH8), TS2230 (3580-H3L, L3E, H3S, S3E, H3V), TS2240 (3580-H4S, S4E, H4V), TS2250 (3580-H5S, S5E), TS2260, TS2270, TS2340 (3580-L43, L4X, S43, S4X), TS2350 (3580-S53, S5X), 3855-F4A, 3588-F5A, TS2360 Tape Drive

Lenovo Storage: DS2200, DS4200, DS6200, D1212, D1024, D3284 N3310

Dell Disk: Compellent, EqualLogic, PowerVault, Rebranded EMC, SC Series, AX-Series

Dell Tape: PowerVault ML & TL

Compellent: Model 10-40, SC40X0, SC50X0, SC8000, SC9000

EqualLogic: PS4X00, PS5X00, PS6X00

PowerVault: MD1XX0, MD3XX0, NX200, NX300, NX3X00?

Fujitsu Disk: Eternus

Scalar Series, P Series, M Series, PX Sereis, iSeries, Faststor

OceanStor, FusionStorage

Adaptec, Emulex, LSI, Maxtor, Overland, Qlogic, QualStar, Seagate, Sony, Western Digital. Please contact the TERiX Sales Team at (888) 780-6260 for any OEM not listed.

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Our full list of supported products

View our list of products that we support.

Supported products

Our End of Service Life Products

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View OFSL products

Servicedek offer Customisable Service Level Agreements

If you’re looking for support for a specific system, you can jump over to our request sales quote page and let us know the specifics.

Nickel

24x7x365 Guaranteed Telephone response

Online ticket submission through Supportal

Engineer and parts to site = reasonable endeavours

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Bronze

Mon-Fri 9am-5:30am

8 hour response, exc blank holidays

Includes parts and labour

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Silver

Mon-Fri 9am-5:30am

4 hour response, exc blank holidays

Includes parts and labour

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Gold

24/7 x 365

4 hour response

Includes parts and labour

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Platinum

24/7 x 365

2 hour response

Includes parts and labour

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We also cover labour only or spares only under the same SLA's. Get a personalised quote today.

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