IT Network Maintenance

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Servicedek delivers OEM-class global IT support for Enterprise IT hardware.

Servicedek support includes equipment declared EOL or EOSL by OEMs.

The majority of Cisco products declared end of life, no longer require Cisco SmartNet Support due to the OEM no longer providing firmware upgrades. No firmware upgrades = stability of infrastructure being as most Cisco routers and switches will sit happily in a cabinet without the need for patching or upgrades. This in turn allows for the introduction of budget saving 3rd party hardware support.

Servicedek can offer a hybrid solution of working with the OEM to deliver a blend of Smartnet and Servicedek support to deliver the correct support for the individual items. Contact an account manager for a free assessment of your inventory.

We spare individually per contract, partnering with us gives clients access to a worldwide inventory of spare parts via our network of forward stocking locations, ensuring access to the components required, in the locations required in the timeframe needed.

We work with outsourcers OEM’s, of an enhanced ROI on hardware investments by extending functioning lifecycles via a single point of contact.

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Network maintenance supported OEMs


Catalyst & Blade Switches, Routers (ISR & ASR), Nexus, Adaptive Security Appliance (ASA), Wireless, VOIP & Collaboration Products

Routers: CISCO 800 Series, 1800 Series, 1900 Series, 2800 Series, 2900 Series, 3800 Series, 3900 Series, 4000 Series, 5000 Series, 5500 Series, 7300 Series, 11500, 12000 Series Routers.

Switches: Catalyst 9300, 9400, 9500, 6800, 6500, 4500E, 3850, 3650, 3560, 2960 Switches

Stackable Switches: 550X, 350X, 350, 250, 110 Switches.

T-Series, J-Series, MX, M, PTX, EX, QFX, SRX Series

Sphereon, Intrepid, Eclipse, Silkworm, SLX, VDX, ICX, CES, DCX, MLX

Brocade SLX Switches: SLX 9140, 9240, 9540 Switch

Brocade VDX Switches: VDX 6740, 6940, 8770 Switch

Brocade RUCKUS: ICX7450, 6610, 7150, 7250, 7750, 6430, 6450, FCX Series Switches

Brocade Carrier Ethernet: Brocade CES2000, 6910 Switches

Brocade Fibre Channel: Brocade X6 Director, DCX8510, G610, G620, 6505, 6510, 6520, 300 FC Switches.

Brocade Routers: SLX9850, MLX Series, CER2000 Series

ProCurve (1XX0 through 8XX0), Brocade (DCX & Silkworm) Rebranded, Cisco/MDS 9XXX Rebranded

IBM Converged Switches, IBM Ethernet Routers, SAN (FC Switch), SAN Routers, RackSwitch, Rebranded Brocade & MDS

IBM Converged Switches: Brocade VDX6730 Converged Switch for IBM, IBM Converged Switch B32 (3758-B32, 32E, L32), IBM Rack Switch G8264CS

IBM Ethernet Routers: IBM Ethernet Routers B04M (4003-M04), B08M (4003-M08), B16M (4003-M16), B32M (4003-M32), J02M (4274-M02), J06M (4274-M06), J11M (4274-M11)

SAN Routers: SAN04B-R (2005-R04), SAN06B-R (2498-R06)

PowerConnect, Dell Networking, Rebranded Brocade & Cisco

Connectrix

Varies, call with your models

AR Series, CloudEngine, NetEngine Series, AtomEngine Series, Secospace

Broadcom, D-Link, Force10, Intel, Linksys, Marvell, Mellanox, Netgear, Oracle/Sun, Realtek. Please contact the TERiX Sales Team at (888) 780-6260 for any OEM not listed.

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Our full list of supported products

View our list of products that we support.

Supported products

Our End of Service Life Products

View our End of Service Life products.

View OFSL products

Optimise your WIFI Network for the best results


As a reseller for Ekahau Wi-Fi surveys we can optimise your WIFI network to provide the best wireless network in terms of roaming, data rates and quality.

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Servicedek offer Customisable Service Level Agreements

If you’re looking for support for a specific system, you can jump over to our request sales quote page and let us know the specifics.

Nickel

24x7x365 Guaranteed Telephone response

Online ticket submission through Supportal

Engineer and parts to site = reasonable endeavours

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Bronze

Mon-Fri 9am-5:30am

8 hour response, exc blank holidays

Includes parts and labour

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Silver

Mon-Fri 9am-5:30am

4 hour response, exc blank holidays

Includes parts and labour

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Gold

24/7 x 365

4 hour response

Includes parts and labour

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Platinum

24/7 x 365

2 hour response

Includes parts and labour

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We also cover labour only or spares only under the same SLA's. Get a personalised quote today.

Request a free callback to discuss your needs.

Speak to a member of our team to find out how we can help your business.

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